a) These General Terms and Conditions (hereinafter the “Conditions”) govern the booking, payment, and conditions for the use of transit access and the provision of a parking space by the Municipality within the Municipal Parking Area, as well as the terms for using such Parking Space.
b) By selecting the relevant acceptance checkbox when confirming the purchase, the User enters into a contract with the Municipality of Auronzo, manager of the parking area (hereinafter the “Municipality”), for the temporary use of a parking space within the Municipal high-altitude parking area at Rifugio Auronzo below the Tre Cime di Lavaredo (hereinafter the “Parking Area”).
c) The provision of parking areas and the conclusion of the contract take place through the website auronzo.info. The specific parking area selected by the User (hereinafter the “Parking Area”) will be indicated in the confirmation of the contract conclusion (“confirmation of the purchased Parking Space”).
d) By confirming the purchase of the service, the User expressly accepts these Conditions, which are governed by the provisions on distance selling pursuant to Legislative Decree no. 206/2005 and by the regulations on electronic commerce pursuant to Legislative Decree no. 70/2003.
e) In order to confirm the purchase of the service, the User must:
I. select the dates and times of parking;
II. select the vehicle type and the related price for the Service;
III. enter personal and Vehicle details, contact information, and any additional data indicated as mandatory in the booking form;
IV. declare that they have read and accepted:
f) Pursuant to Art. 51, paragraph 2 of the Consumer Code, the Municipality guarantees that, at the time of submitting the order for the Service and, where applicable, Additional Services, the User will expressly acknowledge that such order implies an obligation to pay.
g) Submission of the Service order by the User constitutes a contractual offer for the purchase of the Parking Space, which is concluded upon receipt of the Municipality’s confirmation email of the purchased Parking Space and successful payment.
h) The Municipality reserves the right not to accept the User’s order, with notice sent to the User, in the following cases:
I. unavailability of parking spaces in the Parking Area selected by the User arising after submission of the purchase order and before receipt of the confirmation email;
II. unsuccessful payment;
III. previous breaches or defaults by the User towards the Municipality.
i) The Municipality reserves the right to implement monitoring and purchase-limitation measures aimed at preventing any possible abuse.
j) Confirmation of the purchased Parking Space will be sent to the User by email, containing the details required to use the service.
k) The Municipality may amend these Conditions at any time, it being understood that purchases made by the User shall remain governed by the Conditions in force at the time the contract is concluded, as defined in Art. 3. 3.
a) The Parking Space offered is indivisible and includes access, transit, and parking for one motor vehicle (e.g. car, motorcycle, bus, caravan, motorhome, hereinafter referred to as the “Vehicle”), according to the availability of spaces at the time of confirmation by the User and at the price indicated at the time of purchase completion by the User.
b) By selecting the Parking Area during the booking process, the User reserves a generic parking space within the area designated for the selected vehicle type, without any right to choose a specific reserved space for their Vehicle within the Municipal Parking Area. The parking permit is valid for 12 (twelve) hours from the access time selected by the purchaser during booking and shall in any case expire when the Vehicle exits the parking area.
c) The User may access the Parking Area according to the methods indicated in the confirmation email of the purchased Parking Space (e.g. license plate recognition, barcode/QR code), on the date and within the times specified in such communication. Parking beyond those time limits, or on a different date, is permitted only subject to availability verification and a new booking according to the procedures established by the Municipality. Failure to book an additional parking period will result in the application of a penalty pursuant to Art. 7 of the Italian Road Traffic Code, calculated according to the current standard Parking Area rates, which must be paid by the User before exiting the Parking Area with their Vehicle via electronic payment at the staffed payment desks at the exit.
d) The purchase of the Parking Space is personal and therefore non-transferable and non-assignable to third parties, and is valid only for the date, time, vehicle category, and license plate indicated in the confirmation of the purchased Parking Space. Resale is strictly prohibited. In the event of a request to change the service date and/or time, where compatible with these regulations, the User shall pay a fee equal to the price required for the new requested date if higher than the previous one.
The license plate entered at the time of booking may be modified only once and no later than 11:59 PM on the day preceding access to the parking area. If it is not possible to enter the license plate during booking (for example, in the case of a rental vehicle obtained after the booking was made), the purchaser must update the information no later than 11:59 PM on the day preceding access to the parking area through the personal area of the portal under the section “Tickets – My Tickets”. Failure to enter the license plate within the specified time limits will result in denied access. In such case, the User shall not be entitled to any refund of the amount already paid.
The Municipality reserves the right, at its sole discretion, to deny access to a different vehicle and/or a vehicle bearing a license plate different from the one booked, as well as to carry out any other checks or limitations aimed at preventing abuse.
e) When selecting the parking time, it shall be the sole responsibility of the User to consider the time necessary to reach the Municipal Parking Area, park the Vehicle, and exit within the limits indicated at the time of purchase.
f) Users referred to in Art. 6 of the current regulations as residents, alpine guides, mid-mountain guides, and environmental/hiking guides may access the service under the following conditions:
I. a dedicated section for these categories will be available on the booking portal;
II. supporting documentation proving membership in the indicated categories will be required;
III. following verification of the requirements by the Municipality, an acceptance email will be sent requesting completion of registration and booking.
g) The Municipality reserves the right not to accept the User’s order for the reasons stated in Art. 1 point i).
h) For vehicles used for the transport of disabled persons, supporting identification documentation of the applicant’s vehicle will be required during booking, and access will be exempt from payment pursuant to Art. 7 letter j of the current regulations. Following verification by the Municipality, an acceptance email will be sent requesting completion of registration and booking, subject to Art. 1 letter h of these regulations.
i) In compliance with Art. 7 bis of the current regulations, the Municipality reserves the right to carry out random checks on declarations relating to exemptions and benefits and to report false declarations to the competent judicial authorities.
This contract takes effect from the date of completion (through confirmation and payment) of the booking/purchase through the Municipality’s website and terminates when the Vehicle exits the Municipal Parking Area.
a) The fee/price for the Parking Space is indicated to the User (in euros and inclusive of all charges and taxes) both at the time of selecting the Parking Area and before completion of the purchase order through the aforementioned website.
b) The procedure for purchasing the Parking Space requires advance payment of the amount indicated on the website auronzo.info, corresponding to the rate in force at the time of purchase through the website.
c) Payment to the Municipality of the fee for the Parking Space shall be made through the electronic payment methods specified on the website auronzo.info.
d) The amount paid is non-refundable, including in the event of non-use of the Parking Space, as specified in the following article. Any inability to access the Municipal Parking Area for safety reasons or force majeure shall be determined by an official Municipality Order and notified by email to the User holding the booking for the closure period of the Parking Area. Only in such case shall the User have the right to select a new service date or request a refund of the amount paid according to the procedures indicated in the email itself.
e) Failure to pay, or unsuccessful payment, even partial, of the amount due upon confirmation of the order shall result in the immediate cancellation of the booking and/or ticket.
A User who does not use, partially or entirely, the Parking Space for reasons not attributable to the Municipality shall not be entitled to any refund of the amount paid, including for the unused portion.
a) The Parking Space governed by these Conditions does not include deposit or custody of the Vehicle and/or the goods contained therein, nor delivery or entrustment of the Vehicle, nor any surveillance obligation by the Municipality.
b) The Municipality shall not be liable for direct and/or indirect damage caused by third parties to the User’s Vehicle, nor for damage, vandalism, theft, or attempted theft involving the User’s Vehicle, accessories (car radio, wheels, etc.), luggage, valuables, or other objects left inside the Vehicle.
c) The User shall be solely responsible for any direct and/or indirect damage caused by the Vehicle and/or by the User to the facilities. The User shall immediately notify the Municipality of such events.
The User who, during the purchase of the Parking Space, has indicated the Vehicle’s license plate number, must ensure that the Vehicle’s license plates are always kept clean in order to allow easy reading at the access gates of the Municipal Parking Area. Otherwise, the access systems may fail to correctly read the plate and therefore may not recognize the purchase or booking made. In such case, the User shall not be entitled to any refund of the amount already paid.
a) The User, also pursuant to Art. 52 of the Consumer Code in the case of a consumer User, may withdraw/cancel the purchase of the Parking Space under the following conditions:
I. up to the 5th free day prior to the scheduled date of use of the first purchased service (e.g. booking for June 10, 2026: the last valid date for withdrawal is 11:59 PM on June 4, 2026 – “Withdrawal Period”), cancellation is free of charge;
II. after the 5 free days prior to the scheduled service date, the right of withdrawal may no longer be exercised.
b) If the User makes a booking/purchase during the Withdrawal Period (e.g. within the 5 free days prior to the scheduled date of access to the Parking Area or access to the Services), the User expressly agrees that the Services shall be provided during the Withdrawal Period, thereby expressly waiving the right to free withdrawal/cancellation.
c) Withdrawal must be carried out by the User through the “Manage Booking” section of the Municipality’s website.
d) In the cases of withdrawal/cancellation mentioned above, the Municipality shall refund the price paid for the purchased Service, net of any transaction costs incurred, within 14 days, using the same payment method used by the User for the purchase, unless otherwise agreed between the User and the Municipality.
Any modification of a purchased Parking Space, within the limits established by these regulations, must be managed through the “Manage Booking” section of the website or according to the instructions indicated in the confirmation of the purchased Service.
Requests for modifications by email or telephone shall not be accepted.
a) The User is prohibited from obstructing circulation and parking of other vehicles and/or parking or stopping the Vehicle outside the designated spaces, as well as occupying more than one parking space. It is also prohibited to stop/park the Vehicle in spaces reserved for specific purposes indicated by signage (e.g. spaces reserved for disabled persons, loading/unloading, etc.). In such cases, the Municipality may remove the improperly parked Vehicle at the User’s expense.
b) Parking in spaces reserved for disabled persons without displaying the appropriate permit pursuant to Presidential Decree 151/2012 is prohibited, and in such case the Vehicle may be removed at the User’s expense.
c) The Municipality shall also have the right to move the User’s Vehicle to another parking space in cases of necessity for urgent interventions in the parking areas or for unavoidable service reasons.
d) The User must drive the Vehicle within the parking area at an appropriate speed so as not to create danger and in any case never exceeding the indicated limit or, in the absence of signage, not exceeding 10 km/h.
e) The User is furthermore prohibited from:
I. camping, pursuant to Art. 4 of the current regulations;
II. smoking or lighting fires within the parking area;
III. obstructing in any way the movement and operation of the services;
IV. keeping flammable, explosive, or otherwise dangerous substances inside the Vehicle, except for fuel contained in the fixed tank;
V. carrying out any fuel transfer within the parking area;
VI. abandoning waste or discharging water, oils, or any substances that may stain, dirty, or pollute the ground;
VII. carrying out any repair and/or cleaning work on the Vehicle within the parking area;
VIII. bringing into the parking area a Vehicle leaking liquids (fuel, oils, etc.);
IX. leaving animals inside a parked Vehicle, even for a short time;
X. keeping the Vehicle engine running beyond the time strictly necessary for maneuvering.
Any complaints must be documented and submitted in writing by email to auronzo.bl@cert.ip-veneto.net.
Contact details for reports or requests for information by the User are published on the website auronzo.info.
a) These Conditions are governed by Italian law.
b) If the User is a consumer, pursuant to Art. 3 of the Consumer Code, any disputes arising in relation to these Conditions shall fall under the jurisdiction of the court of the place where the consumer resides or has elected domicile, if located within the territory of the Italian State. In all other cases, any dispute relating to these Conditions shall fall under the exclusive jurisdiction of the Court of Belluno.
Users’ personal data shall be processed by the Municipality, as Data Controller, in compliance with EU Regulation 2016/679 and applicable legislation, as specified in the privacy policy available at auronzo.info
Pursuant to and for the purposes of Articles 33 and 34 of Legislative Decree 206/2005 and Articles 1341, paragraph 2, and 1342 of the Italian Civil Code, the following clauses contained in the General Terms and Conditions are specifically approved:
Art. 1 Subject Matter and Conclusion of the Contract, letters f, g and h;
Art. 2 Parking Space and Road Traffic Code Penalties;
Art. 4 Fees and Payment Methods, letter d;
Art. 5 Partial Use;
Art. 6 Absence of Custody Obligations, Damages;
Art. 7 Vehicle License Plate;
Art. 8 Withdrawal and Cancellation, letter a, II and letter b.
